Changes to the Pagestead packages
As off today (Monday, the 23rd of February 2018), we have made some changes to the Pagestead packages. Please note that all the changes mentioned in this post will only apply to new customers. For customers who purchased a package before today, the old terms will remain in place.
For the time being, we are keeping the three existing tiers: Starter, Professional and Enterprise and we will be adding an additional plan/tier. I will lay out the changes below.
The Starter package no longer includes future updates. This means that customers who purchase a Starter package from this point onwards, will not be receiving any product updates. If Starter package customers want to be eligible for future updates, they will need to either subscribe to a Support & Updates Plan (more about this further down this post) or purchase another Starter package when an update has been released. Additionally, the Starter package will include three months of support (through the Pagestead support forums), instead of the twelve months we were initially offering. Support includes bug fixes, answer to usage questions, help with setting up/installing, etc.
The only change for the Professional package is initial support and updates period. We have changed this from twelve months to six months. If the customer would like to continue receiving support and updates beyond this period, he/she can subscribe to a Support & Updates Plan.
No changes were made to this plan.
As off today, we will be working on implementing a new plan: Pagestead Hosted. Although we have not yet settled on the specifics and the pricing, this plan will include a managed Virtual Private Server which will be managed by Pagestead and which will run a copy of the Pagestead source code. This will be a subscription plan which will be charged monthly. We will optimize this server for running the Pagestead codebase, allowing customers to get their system up and running as soon as possible with zero hassle (once an order has been placed, Pagestead will setup up the server with the codebase). Additionally, Pagestead will handle scaling issues, updates, customizations, etc.
If you are interested in this plan or have some suggestions or thoughts on the matter, please feel free to reach out (you can do so by leaving a comment, sending us an email at [email protected] or by using the live chat on our site). If existing customers will want to switch to the hosted plan, we can work out a custom agreement, including a possible partial refund of the initial purchase and a migration to the new hosted plan (we would help out moving you code to the new managed server).
Support & Update Plans
Moving forward, we will also start offering separate Support & Update Plans. These plans are subscription based and charged biannually at $300 (per six months). This plan gives access to the support portal, source code for each official update and automatic updates during the subscription period. Customers who have purchased a Pagestead license before today, will continue to receive support and updates until a full year has passed since their initial purchase. Once the end of that first year is near, you will receive one or more notifications regarding the expiration of the current Support & Updates Plan as well as instructions on how to renew if you wish to do so.
In an effort towards more transparency and community engagement as well to help customers understand where we’re heading, we started publishing a product roadmap last week. The public roadmap can be found here. For the time being, we have divided the roadmap into two sections: a section listing features we’re working on for the next release and a section where we list every other major feature we’re planning to implement.
We have chosen not to include bug fixes in this roadmap. Including bugs and bug-fixes in this roadmap would mean we’d have to update it almost on a daily basis and that’s simply too much for the moment. We have also chosen to omit tiny features and small enhancements, since we aim to provide the big picture rather than every single detail.
Indie Hackers interview
For those interested, we have recently had an interview published on the Indie Hackers website. If you’re not familiar with Indie Hackers, it’s a community website (owned by Stripe) for single founders and bootstrappers (often software developers turned business owners/entrepreneurs).